Ella was overwhelmed.
First, she was overwhelmed by how welcoming they were. Arthur's cousin looked fierce, but actually rather goofy—especially when she was bickering with Arthur about the most random things every chance they got. Her wife, however, was the kind of elegant lady Ella admired. She was very kind too, and helped her navigate the big house.
She had heard that the grandparents were also kind people, but...Ella couldn't help thinking she was facing her old orphanage director in front of Cynthia. Yes, she was kind and gentle, but she evoked a natural sense of oppression that commanded respect. As for the grandfather...
Ella could only say that he reminded her of those blacksmith dwarf characters in game who were cold on the outside but secretly affectionate on the inside. Arthur would probably understand this the best.
